We are looking for talented bilingual candidates to join our talent pool for a variety of support roles with our U.S.-based clients. Depending on your experience, English proficiency, skills, and the current needs of each client, opportunities may be available in areas such as Lead Generalist, Cold Calling, Property Management, Customer Service, Clearance Specialist, Administrative Support, and General Operations.
The final position and responsibilities will be determined based on your professional background, skill set, English level, and the requirements of the specific client.
Responsibilities May Include:
Communicating professionally with customers, clients, property owners, tenants, internal teams, and other stakeholders by phone, email, chat, WhatsApp, or other communication platforms.
Providing professional customer service and support in English and Spanish.
Making outbound cold calls, lead follow-ups, confirmations, appointment setting, and client outreach when required.
Qualifying leads, gathering information, updating records, and supporting sales or business development activities.
Assisting with property management tasks, including tenant communication, maintenance coordination, follow-ups, documentation, and general property administration.
Reviewing, verifying, and processing information or documentation according to established company and client requirements.
Supporting clearance, validation, compliance, or case-related processes, depending on the assigned role.
Assisting with administrative tasks, data entry, documentation, reports, scheduling, and file organization.
Updating information in CRMs, property management systems, internal platforms, spreadsheets, and other software tools.
Coordinating with team members, clients, customers, vendors, or other stakeholders to ensure timely and accurate follow-up.
Handling inquiries, resolving basic issues, escalating concerns when necessary, and maintaining accurate records.
Following company processes, client guidelines, quality standards, and confidentiality requirements.
Maintaining a professional, respectful, organized, and service-oriented communication style at all times.
Requirements:
Bilingual proficiency in English and Spanish.
Strong written and verbal communication skills in English.
Previous experience in one or more of the following areas: customer service, cold calling, lead generation, property management, administrative support, clearance/validation, operations, or general BPO support.
Ability to work independently and manage multiple tasks effectively.
Strong attention to detail and organizational skills.
Comfortable using computers, communication platforms, CRMs, spreadsheets, and other software tools.
Professional, reliable, adaptable, and willing to learn.
Ability to follow instructions, procedures, and client-specific guidelines.
Why Join Our Talent Pool?
By joining our talent pool, you may be considered for different opportunities with U.S.-based clients that match your experience, skills, and professional goals. As new positions become available, we will evaluate your profile and connect you with opportunities that best fit your background.
Please note that, since this position requires English proficiency, your CV must be submitted in English. Candidates who provide an English CV will be prioritized.
Your experience may be a fit for one of several roles—let us help you find the right opportunity.