We are looking for bilingual candidates to join our talent pool for different support roles with our U.S.-based clients. This position may include opportunities in customer service, outbound calling, administrative support, IT support, client communication, and general operations support.
The final role will depend on your experience, English level, skills, and the current needs of each client.
Responsibilities may include:
Communicating with customers, clients, or internal teams by phone, email, chat, or other platforms.
Providing customer service and professional support in English and Spanish.
Making outbound calls, follow-ups, confirmations, or appointment setting when required.
Assisting with administrative tasks, data entry, documentation, reports, or file organization.
Supporting basic technical or IT-related requests, depending on experience.
Updating information in CRMs, internal systems, spreadsheets, or other software tools.
Coordinating with team members to ensure timely and accurate follow-up.
Maintaining a professional, respectful, and service-oriented communication style.
Following company processes, client guidelines, and confidentiality standards.