Customer Service Representative (Bilingual)

Job Description

Rem Zen is seeking a skilled and dedicated Bilingual Customer Service Representative to support one of the American companies Rem Zen has a partnership with. You will act as a phone representative/receptionist. This is a call center modality. As a key member of our customer support team, your role will be crucial in ensuring a seamless experience for our clients. With strong proficiency in both English and Spanish, you will handle customer inquiries, provide solutions, and foster positive relationships across different sectors.

About Us

Rem Zen is a Business Process Outsourcing (BPO) company dedicated to connecting skilled professionals in Mexico with leading American companies. We specialize in providing high-quality administrative, customer service, and operational support that allows our clients to focus on their core business. Our commitment to fostering growth, collaboration, and a seamless working environment ensures that both our employees and our clients thrive. At Rem Zen, we believe in creating meaningful connections and offering peace of mind to our clients by handling essential business processes with excellence.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently in both English and Spanish.
• Address customer inquiries, concerns, and requests, striving to exceed their expectations.
• Document customer interactions accurately in our CRM systems.
• Collaborate with team members to find solutions and optimize customer service processes.
• Maintain high standards of service quality, ensuring customer satisfaction and prompt resolution of issues.

Requirements:

• Proven experience either as a call center agent, phone agent or receptionist.
• Fluency in both written and spoken English and Spanish, enabling effective communication with clients.
• Strong problem-solving abilities and a proactive attitude towards assisting customers.
• Prior experience in a call center or customer service role is preferred.
• Proficiency in using computer systems, CRM software, and other customer management tools.
• Excellent interpersonal skills and a commitment to providing a high level of customer service.

We Offer:

• A supportive and collaborative work environment that encourages professional development.
• Opportunities for career growth within a dynamic and growing BPO organization.
• Competitive salary and benefits package aligned with your experience and skills.
• All benefits granted by law.
• Morning 5-day work week (Monday to Friday).

Our Commitment with You

At Rem Zen, we value your application and encourage you to apply even if we’re not actively hiring, as joining our network opens doors to multiple roles across diverse American companies. We’ll keep your application on a waiting list and notify you when opportunities arise, prioritizing you for upcoming positions. While immediate responses may not always be possible, rest assured that we will reach out for final interviews as new roles open up. We’re committed to supporting your career growth and providing a valuable pathway to a fulfilling position when the right match is available.

Rem Zen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.